1. DVD Troubleshooting
2. CD Troubleshooting
3. MP3 Troubleshooting
4. Television Troubleshooting
1. DVD Troubleshooting
1.1 Why is my picture colorless and rolling? What is NTSC/PAL?
There are two different TV and video standards, NTSC and PAL. The United States is NTSC, while many European countries are PAL. Our players are compatible will both systems. If you get a rolling, colorless screen, than most likely you have chosen the wrong TV system. Hit the N/P or NTSC/PAL button on the remote control to adjust.
1.2 Why does my picture fade from dark to light?
All DVDs contain Macrovision technology that prevents the taping of DVD discs. By connecting the DVD player through your TV/VCR combo or VCR, the technology is activated and your picture will fade light to dark to distort the picture. If you cannot connect your DVD directly to your TV, please purchase a RF modulator from a local electronics store.
1.3 Why am I still getting my TV picture, instead of the DVD movie?
A DVD is not like a VCR, you do not change your TV to channel 3 or 4(unless you are using the RF modulator listed above). You need to change your TV over to Video Input/Auxiliary/Game or AV. To do this you must use your TV remote or be able to access your TV menu. If you are having difficulty changing your TV over to Video mode, then please contact your TV manufacturer for further assistance.
1.4 Why can I hear the DVD but my screen is blank or black?
Your DVD player may be set to Progressive Scan mode. To change the unit back to the appropriate mode there are two options according to the buttons on your remote control. If these solutions do not work immediately, turn off both the DVD and the TV for 10 seconds, and then turn back on. Please repeat process if it does not work the first time. Option A Option B
1. Turn on your TV. Follow steps 1-3 in Option A.
2. Make sure your TV is turned to Video mode (AV, Input). 4 Press the RETURN button once.
3. Power on the DVD (DO NOT insert a disc). 5 Press the MODE button three times slowly.
4. Press the PSCAN button on the remote. 6 Nica loading screen should appear.
5. Nica loading screen should appear.
1.5 Why do I get background noise but not the dialogue?
Your DVD player may be set for 5.1 Channel Audio Output. If you are only connected to a TV, then you will need to change the output to 2 Channel audio. Press the Set Up key on the remote and go to Audio Set Up to make the changes.
1.6 How do I connect my DVD player to my TV? VCR? Cable Box or Satellite Dish?
To operate properly your DVD player needs to be connected directly to the TV (usually with the Yellow(video) Red and White(audio) cords). If you cannot connect the DVD player to your TV, please purchase a RF modulator at an electronics store to solve your problem.
1.7 What discs can my unit play?
Our outer packaging and instruction manuals list the appropriate discs that your unit can play. If your disc type (DVD-/+R/RW, VCD. SVCD, CD+G etc.)is not listed, then it is not compatible with the player. Repetitive use of an incompatible disc can corrupt the firmware, making the entire unit inoperable.
1.8 What does bad disc, error, wrong discs or wrong region mean?
If you get the message "no disc", check to make sure the disc is inserted properly and any markings are face up. "Error" usually means that the player cannot recognize the format of the disc. Check the manual to make sure that the disc is compatible for playing. "Wrong region" means that the disc is a different region code than the player.
Region 1 - USA, US territories and Canada
Region 2 - Europe, Japan, Middle East, Egypt, South Africa & Greenland
Region 3 - Taiwan, S. Korea, Philippines, Indonesia, Hong Kong
Region 4 - Mexico, South America, Central America, Australia, New Zealand, Pacific Islands, Caribbean
Region 5 - Russia, Eastern Europe, India, most of Africa, N. Korea, Mongolia
Region 6 - China
1.9 Why am I only getting partial sound from my 5.1 Channel speakers?
During Surround Sound broadcast of a 5.1-formatted disc all the speakers will not play at the same time and the Subwoofer will only transmit during "large" or "big" sounds. If you are listening to a CD or a radio station that is broadcasted in Stereo sound only 2 or 3 speakers may play. To adjust the sound system so all speakers play, change the audio output format to 2 Channel/Stereo or Downmix.
1.10 Can I transmit the sound from my TV/VCR/Camcorder/Video Game through the DVD 5.1 Channel Speakers?
If you have a DVD player that came with a Surround Sound System and the player has either Audio Inputs or an auxiliary connection you can connect another piece of AV equipment to the player and the sound will be broadcast through the 5.1 channel speaker system. **Please note that the other item needs to have an Audio OUT connection, so the sound will be redirected out from the (TV), in to the Sound System.
1.11 Why will my remote not turn the DVD ON/OFF?
The remote will not turn the unit on or off, that must be done manually but once the unit is on, the remote should work fine, if not then please contact Customer Service for assistance.
1.12 What is the code to program my Universal remote with my Nica DVD player?
There is no code to program our DVD players with your Universal remote; you need to use the remote that came with the player.
2. CD Troubleshooting
2.1 Why does my player display "no disc" or "error"?
If you get the message "no disc", check to make sure the disc is inserted properly. Any markings should be face up and disc needs to be firmly pressed down on the inner ring. "Error" usually means that the player cannot recognize the format of the disc. Check the manual to make sure that the disc is compatible for playing.
2.2 Why does my player display "open" or "hold"?
"Open" display means that the player's door is not closed properly. Check to see if there are any gaps between the door and the unit, check to see if the door is warped. "Hold" displays means that the HOLD function has been turned on and this disc will not play under this function. Check the user's manual to locate the HOLD switch and turn the function to OFF.
2.3 What is the rechargeable battery function?
Most
Nica CD players and some B/W TVs have a battery rechargeable function. This function allows you to charge NiMh and Ni-Cad batteries. DO NOT try to charge alkaline batteries as they will explode and cause permanent damage to the unit. Insert batteries, plug in AC adapter and turn the switch to charge. Please note to protect your Nica product, if you have the item plugged in with an AC adapter and are not using the charge function, please remove the batteries to prevent overcharging and overheating.
2.4 Can I play MP3 discs in my player?
Any Nica player that has a model number that begins MPCD will play MP3 discs. Please note that if your MP3 disc will not play, there could be an error with the format. Make sure all the files have a MP3 extension and are not audio, wma or zip files. Make sure to burn the files at a constant bitrate, 128 is recommended. Separate folders may be used and if given the option to burn "track" or "disc at once" choose disc.
3. MP3 Troubleshooting
3.1 Where can I get a new installation CD or download a driver?
We have installation CDs and drivers available on Manuals and Downloads page on this Support Section.
3.2 How do I create a MP3 file?
You need to encode (convert) your audio, WAV or WMA files to MP3 files. To do this you will need encoding software and a CD ripper or a software program.
3.3 How do I transfer my MP3 files into the player?
Copy and Paste or Drag and Drop your MP3 files from your source folder, into the MP3 player (removable drive). You cannot directly drop a MP3 file from a website to the player. The files need to be saved on your computer first.
3.4 Where do I obtain MP3 files?
MP3 files can be obtained from many websites. Some websites charge for their services. Usually a search for "free MP3" will provide many alternatives.
3.5 Why does my player read "no files" after transfer?
If you get a "no file" notification from the MP3 player, make sure that all the files you are transferring have MP3 extensions. Mixed files or incorrect files will not transfer properly.
3.6 How do I upgrade the firmware on my MP3 player?
To upgrade the firmware, connect the player to your computer with the USB cord and press the Power button for 10 seconds. Once the display area lights up, go to the Start, Program, and (MPC440/MPC640). Then select firmware download.
4. Television Troubleshooting
4.1 Why didn't the TV come an AC adapter?
Please check the battery compartment of the TV for the adapter.
4.2 How do I get better reception on my 5" TV?
For better TV reception, please purchase an external antenna or connect the TV to an existing external antenna.